Client Support


Our goal is to provide “World Class Customer Service” to all of our customers. So let us know if you ever have a question or comment by contacting us through one of the ways listed below

	By Phone: Call us at (815)895-2125 or toll free at (888)895-2125 Our experienced client support representatives are available to answer your questions: Client Support Hours: Monday - Friday 8:00 a.m to 5:00 p.m. Saturday:    8 a.m. to 12 p.m.
	Email: Click here to send us an email and we will get back to you within one business day.
	In Person: Visit us at one of our branches to speak with an experienced client support representative. Click here for locations and hours.
	By Mail: 12107 Barber Green Rd. DeKalb, IL 60115

 

Activate an NB&T Debit Card :
To Activate your NB&T Debit Card please call 800-708-7119.

Lost or Stolen NB&T Debit or ATM Card:

To report a lost or stolen ATM or Debit Card during regular banking hours, please call 815-895-2125 or toll free 888-895-2125.  If after hours, please call 800-554-8969.

Report a Lost or Stolen Credit Card:
To report a lost or stolen Credit Card please call 800-558-3424 immediately.  If you are out of the country please call 701-461-0125.

Business Debit Card VISA Disputes/Claims:

To dispute a transaction or file a claim on a business debit card call 800-847-2911.